Legal
Your privacy choices
The controls in one place: opt out of sharing, ask for a copy, ask for deletion, turn marketing off, or exclude yourself from gaming promotion.
Opt out of sale, sharing and targeted advertising
We do not sell personal information for money. If you have consented to personalised offers, we "share" information for cross-context behavioural advertising as some US state laws define it. To stop that:
Switch Personalised offers off and save. That takes effect immediately on this browser. To apply it to your whole account across devices, email [email protected] with the subject line Do not sell or share.
If your browser sends a Global Privacy Control signal, we honour it automatically and you do not need to do anything.
Access, correction, deletion and portability
Email [email protected] and say which you want. We will confirm within 10 days and answer within 45, or explain why we need up to 45 more.
We verify identity in proportion to the request: for a copy of your data we will ask you to confirm details of a recent stay; for deletion we will ask for more. An authorised agent may act for you with written permission and their own identification.
Some information we cannot delete — gaming records, financial records and self-exclusion records are retained because the law requires it. We will tell you exactly what was kept and why.
Marketing
Every marketing email has a working one-click unsubscribe at the foot, and we action it within 24 hours rather than the ten days the law allows. SMS: reply STOP. Postal mail: email us. Turning off marketing never affects your rate, your rewards tier or the service you get.
Gaming-specific choices
Separately from marketing preferences, you can ask to be excluded from all gaming-related promotion, or to be excluded from the property altogether. That is handled under our responsible gaming programme, it is free, and it does not require a reason.