Legal
Purchase and cancellation terms
What a rate includes, what the fees are, when you can cancel, and what happens if we are the ones who get it wrong.
What the price includes
Every rate is quoted per room, per night, for the occupancy you selected. Before you confirm anything, the review step shows you:
- the rate for each individual night of your stay;
- any discount, itemised rather than folded in;
- the resort fee of $39 per room per night;
- estimated tax of 13.38% on the room and the resort fee;
- any extras you added, priced per night or per stay as marked;
- the total you would actually pay.
There is no booking fee, no service charge, and no currency-conversion margin. Self-parking is free. The resort fee covers Wi-Fi for up to six devices, the 24-hour fitness floor, pool access including towels and chairs, local and toll-free calls, and the printing desk.
Taxes are estimated at the rate in force when you book and are charged at the rate in force on the date of your stay. If the rate changes, the difference is settled at check-out either way.
The rate plans
| Rate | What it means | Refundable |
|---|---|---|
| Best Flexible Rate | Cancel free until 4:00 PM Pacific, two days before arrival. Nothing is charged until you check in. | Refundable |
| Lumen Rewards Member Rate | 8% off the flexible rate, plus points on your stay. Membership is free and you can join during checkout. | Refundable |
| Advance Saver | 15% off when you prepay. The full stay is charged at booking and is not refundable or changeable. | Non-refundable |
Changing and cancelling
Flexible and Member rates
Cancel or change free of charge until 4:00 PM Pacific two days before arrival. After that, or if you do not arrive, we charge one night's room and tax. Nothing is charged before you check in; we authorise one night's room and tax on your card and release it if you cancel in time.
Advance Saver
Charged in full when you book. Not refundable, not changeable, not transferable. It is cheaper precisely because of that, and we will say so again before you pay.
Packages
Each package states its own terms on the offers page and again at the review step. Where a package includes a treatment or a ticket, that element may be non-refundable even when the room is not.
When we cancel
If we cannot honour a confirmed booking — overbooking, a fault, anything — we will find you a comparable room at a comparable property, pay the difference in rate, pay for transport to it, and refund the first night. You do not have to ask for this and you do not have to argue for it.
Payment
We accept major credit and debit cards. A valid card in the name of the registered guest is required at check-in for incidentals. We do not accept payment in cryptocurrency.
Card details are handled by our payment processor under PCI DSS; we never see or store a full card number.
Arrival, ID and occupancy
Check-in is from 4:00 PM, check-out is at 11:00 AM, and bag storage either side is free. Everyone checking in must be 21 or over and must show government photo identification. Occupancy limits are stated on every room type and are a fire-safety requirement, not a commercial one.
Guests under 21 are welcome as additional occupants with an adult. They may not be on the gaming floor at any time, including in transit.
Incidentals and damage
A hold of $75 per night is placed for incidentals and released at check-out; it can take your bank up to ten working days to clear the hold, which is outside our control.
We charge for damage beyond ordinary wear, at documented cost, with photographs, and we will show them to you. Smoking in a guest room carries a $350 recovery fee, which covers taking the room out of service. We do not charge blanket "administration fees".
Gift cards
Gift cards are redeemable against rooms, dining, spa and retail. They cannot be used for gaming and cannot be exchanged for cash. They do not expire and carry no dormancy or maintenance fee. Lost cards can be replaced if you have the receipt.
If something goes wrong
Tell the duty manager while you are here — almost everything is fixable on the day. If it is not resolved, write to [email protected] and you will get a named person and a reply within five working days. We do not require you to sign anything to receive a refund we owe you.